Spa FAQ
We offer an indoor heated pool measuring 20 metres, exclusively accessible to hotel, spa and leisure guests. The pool’s depth is 1.35 metres.
Please be aware that lifeguards are not stationed on duty — nevertheless, we have proficient pool responders ready to intervene in the unlikely case of an emergency.
Yes, these designated periods create a safe and family-friendly environment for young swimmers and their accompanying adults. The family swim times are a;s follows:
Daily from 9:30am-5:30 pm
During designated swim times, adults can also use the facilities without children. However, please be aware that these times are family-friendly.
We offer a range of treatments from leading experts ESPA, one of the world’s leading spa and skincare brands. Their unique face, body, and massage treatments combine traditional holistic therapies with modern-day techniques and the purest natural ingredients.
A consultation form must be completed before each treatment.
Learn more about spa treatments.
Treatments are suitable for those aged 16+. Anyone under the age of 16 must be accompanied by an adult when using our leisure facilities. Children under the age of 16 are not permitted to use the thermal suite or gym.
We kindly ask that you arrive 15 minutes before your appointment time to check in at reception while allowing time to change and fill in your consultation card. Kindly note that if you arrive late for your scheduled appointment, your treatment time will be reduced. Full payment will still be required.
To enhance your spa experience, we provide lockers, towels, robes and slippers for your comfort during your visit. We recommend changing into your robe before spa treatments commence for optimal relaxation. Additionally, we suggest bringing comfortable, loose clothing for after your treatment.
While using the pool facilities, swimwear must be worn at all times. To maintain a clean and comfortable environment, we kindly request that soft furnishings not be used with wet swimwear. Instead, please utilise your provided robe.
Please use caution when wearing slippers around the leisure facilities, particularly in wet or high-humidity areas.
To preserve a serene atmosphere, we ask you to turn off your mobile phone while in the spa and respect the privacy of other guests. For the comfort of everyone, mobile phones, tablets or recording devices are strictly prohibited on the pool floor and in changing facilities.
Please let us know any dietary requirements in advance should you have booked a spa day that includes lunch or dining.
To ensure a safe and enjoyable environment for all our guests, please be advised that Spa Management reserves the right to temporarily close any area of the spa for essential maintenance without prior notice. We are committed to maintaining the highest standards of cleanliness and operational efficiency throughout our spa facilities.
We offer specially designed treatments for expectant and nursing mothers. Please allow our team to guide you in selecting which treatments are most suitable after 12-weeks, to ensure your time with us is safe but still special. Please note that the NHS advise that you should avoid the use of saunas, steam rooms and hot tubs while pregnant.
We prioritise the comfort of our guests. All our therapists are highly qualified professionals with proper accreditation to ensure the highest standard of care during your spa experience.
If you have a therapist preference, kindly inform us at the time of booking, and we will make every effort to accommodate your request, subject to availability.
To ensure a safe and enjoyable environment for all our guests, please be advised that Spa Management reserves the right to temporarily close any area of the spa for essential maintenance without prior notice. We are committed to maintaining the highest standards of cleanliness and operational efficiency throughout our spa facilities.
While our staff are dedicated to maintaining a secure environment, we advise against bringing valuable or irreplaceable items to the spa. If you have any concerns or require assistance with the lockers, our team will be more than happy to help.
For your convenience, lockers are provided in our changing rooms. We kindly request that you use these lockers to secure all your valuables during your visit. While we strive to create a secure environment, we regret to inform you that we cannot be held responsible for the loss or damage of any personal items.
