Frequently Asked Questions

Check in is 3pm / 1500hrs.

Check out is 11am / 1100hrs.

The spa facilities are available from 3pm on the day of arrival.

Guaranteed check-in is 3pm. We’re happy to add an early arrival request to your reservation to prioritise your room, but please know this does not guarantee early check-in. The only way to guarantee check-in before 3pm is to book your room for the night prior.

This service is subject to availability. A £20 per extra hour fee will be applied to the final bill for any hours past the check-out time. A full night’s charge will be applied if you wish to check-out later than 4pm.

Please email info@slievedonard.co.uk or phone reception at +44 (0)28 4372 1066 to arrange any special requests.

Our online cancellation is subject to terms and conditions of accommodation package reserved. Generally, bookings made via our website can be cancelled up to 3pm, 3 days prior to arrival. This does not apply to non-refundable, non-transferable bookings made via a third-party site.

For bookings of eight rooms or more, please contact info@slievedonard.co.uk or phone +44 (0)28 4372 1066 and ask for group reservations.

Dogs are welcome at Slieve Donard. Please be sure to let our reservations team know at the time of booking that you will be bringing your pet.

There is a charge of £35 per dog, per night (charges do not apply for service dogs).

Wi-Fi is complimentary and available in all public areas and rooms.

Certainly, our concierge will safely store your luggage in the concierge store before check-in or after check-out. We do not accept any liability for damage or loss to any property whilst left on the property.

Our lost property department is open daily from 9am-5pm. The lost property department can only be contacted between these times, although collection arrangements can be made outside of these times. Any belongings not collected on the specified collection day will be returned to lost property, and an alternative collection date must be arranged. You can contact the lost property at info@slievedonard.co.uk or on +44 (0)28 4372 1009. The guest will incur the charge for any postage costs, any payment must be made prior to items being returned.

To learn more about Polar Express, please visit our FAQ page.

Tickets will go on sale 31 August 2023.

Yes, we offer complimentary car parking to all our guests. Accessible parking is also available.

No, valet parking is not available at Slieve Donard.

There are three airports close to the hotel:

• Belfast City (59 km / 37 mi)
• Belfast International (54 km / 34 mi)
• Dublin (137 km / 85 mi)

Yes, our concierge will be happy to make any transport arrangements. Fees apply.

The nearest station is only five minutes walk from the Hotel on Railway Street.

Yes, we have two fully accessible double rooms with two double beds and a full wet room.

We do not have any smoking rooms due to the new smoking law; however, we have designated smoking areas outside the hotel.

Yes, we have cribs and rollaways for children in the hotel, but a request must be made prior to ensure sufficient availability.

Yes, we have a selection of teas and coffees in all of our rooms. If a tea type is not provided in the room, we can supply it if a request is made.

Yes, all of our rooms have ironing boards and hairdryers.

No, there is not a business centre.

Yes, these complimentary services are available. Please contact reception at +44 (0)28 4372 1066.

Yes, please contact info@slievedonard.co.uk.

Yes, our team is happy to help arrange tee times at nearby courses, as well as transportation. To speak to a golf advisor, call +44 (0)28 4372 1066.

Yes, we’ve partnered with Ship Sticks for hassle-free golf club shipping to and from Slieve Donard. This convenient service picks up golf gear and luggage right at your door and sends it straight to the hotel, where it will be waiting for you at check-in.

Yes, complimentary golf bag storage is available during your stay.

Yes, we have full sets of Titleist clubs for guests to borrow during their stay.

Our Spa is open daily from 7:30am-8pm.

We have designated swim times for children from 9:30 am – 5:30pm daily.

Yes, we do have a gym as well as fitness classes that are available to guests.