Frequently Asked Questions

Check in is 3pm / 1500hrs.

Check out is 11am / 1100hrs.

The spa facilities are available from 3pm on the day of arrival.

Guaranteed check-in is 3pm. We’re happy to add an early arrival request to your reservation to prioritise your room, but please know this does not guarantee early check-in. The only way to guarantee check-in before 3pm is to book your room for the night prior.

This service is subject to availability. A £20 per extra hour fee will be applied to the final bill for any hours past the check-out time. A full night’s charge will be applied if you wish to check-out later than 4pm.

Please email info@slievedonard.co.uk or phone reception at +44 (0)28 4372 1066 to arrange any special requests.

Our online cancellation is subject to terms and conditions of accommodation package reserved. Generally, bookings made via our website can be cancelled up to 3pm, 3 days prior to arrival. This does not apply to non-refundable, non-transferable bookings made via a third-party site.

For bookings of 8 rooms or more (or a cumulative 24 room nights), group terms and conditions would apply. These terms supersede any individual rate terms. If you are looking to book a group with us, please contact a member of our sales team at sales@slievedonard.co.uk, who will be happy to assist.

Dogs are welcome at Slieve Donard. We’ll provide a dog bed and bowls, and share all our favourite dog-walking routes around Newcastle.

• A charge of £35 per dog, per night, applies and will be added to your booking.
• All dogs must be registered at the time of reservation and our pet agreement must be completed upon arrival.
• Dogs must be kept on a lead at all times within hotel grounds, including corridors and public areas.
• Dogs (with the exception of service animals) are not permitted in J.J. Farrall’s, Lighthouse Lounge and The Spa
• Dogs are welcome in The Percy French and The Wolf Bar. Breakfast is served buffet-style in J.J. Farrall’s, and we kindly ask that dogs remain in the Wolf Bar’s dedicated dog-friendly seating area during service.
• Housekeeping can only access rooms when dogs are not present. Please coordinate room servicing with reception.
• We ask that dogs refrain from using hotel furniture in guest rooms or public spaces.
• Owners are responsible for cleaning up after their pets, both on property and in surrounding areas.
• Should your dog be left unattended in your room, please notify reception and provide a contact number. For extended absences, we’re happy to recommend local dog-sitting services.

Guests are liable for any damage or injury caused by their pet during their stay. Failure to follow these policies may result in a minimum cleaning charge of £200.

Wi-Fi is complimentary and available in all public areas and rooms.

Certainly, our concierge will safely store your luggage in the concierge store before check-in or after check-out. We do not accept any liability for damage or loss to any property whilst left on the property.

Our lost property department is open daily from 9am-5pm. The lost property department can only be contacted between these times, although collection arrangements can be made outside of these times. Any belongings not collected on the specified collection day will be returned to lost property, and an alternative collection date must be arranged. You can contact the lost property at info@slievedonard.co.uk or on +44 (0)28 4372 1009. The guest will incur the charge for any postage costs, any payment must be made prior to items being returned.

Yes, we offer complimentary car parking to all our guests. Accessible parking is also available.

No, valet parking is not available at Slieve Donard.

There are three airports close to the hotel:

• Belfast City (59 km / 37 mi)
• Belfast International (54 km / 34 mi)
• Dublin (137 km / 85 mi)

Yes, our concierge will be happy to make any transport arrangements. Fees apply.

The nearest station is only five minutes walk from the Hotel on Railway Street.

Yes, we have two fully accessible double rooms with two double beds and a full wet room.

We do not have any smoking rooms due to the new smoking law; however, we have designated smoking areas outside the hotel.

Yes, we have cribs and rollaways for children in the hotel, but a request must be made prior to ensure sufficient availability.

Yes, we have a selection of teas and coffees in all of our rooms. If a tea type is not provided in the room, we can supply it if a request is made.

Yes, all of our rooms have ironing boards and hairdryers.

No, there is not a business centre.

Yes, these complimentary services are available. Please contact reception at +44 (0)28 4372 1066.

Yes, please contact info@slievedonard.co.uk.

Yes, our team is happy to help arrange tee times at nearby courses, as well as transportation. To speak to a golf advisor, call +44 (0)28 4372 1066.

Yes, we’ve partnered with Ship Sticks for hassle-free golf club shipping to and from Slieve Donard. This convenient service picks up golf gear and luggage right at your door and sends it straight to the hotel, where it will be waiting for you at check-in.

Yes, complimentary golf bag storage is available during your stay.

Yes, we have full sets of Titleist clubs for guests to borrow during their stay.

Yes. Our courts are available throughout the year, with spring and summer being the busiest seasons.

Rackets and balls can be collected from spa reception on a sign-in and sign-out basis. Equipment is reserved for leisure members and hotel guests.

Court access is included for hotel guests during their stay and for members as part of their membership. The courts are not available to the general public.

We recommend reserving your slot ahead of time by calling spa reception. Same-day play can sometimes be accommodated, though courts do fill quickly during peak periods.