Spa FAQ
We offer an indoor heated pool exclusively accessible to hotel, spa and leisure guests.
Please be aware that lifeguards are not stationed on duty — nevertheless, we have proficient pool responders ready to intervene in the unlikely case of an emergency. The pool has a maximum capacity of 30 guests. Should this limit be surpassed, or if the current number of occupants reaches its maximum, access to the pool will be temporarily restricted until the appropriate number of guests departs to ensure a safe and enjoyable environment for all.
Yes, these designated periods create a safe and family-friendly environment for young swimmers and their accompanying adults.
Monday – Thursday
- Morning: 10am-12pm
- Afternoon / Evening: 3-7pm
Friday – Sunday
- Morning: 9am–1pm
- Afternoon / Evening: 3-7pm
During designated swim times, adults can also use the facilities without children. However, please be aware that these times are family-friendly.
We offer a range of treatments from leading experts, ishga. Discover seaweed-derived skincare from the purest Scottish waters. Ishga products are certified organic, vegan, and cruelty-free, and made locally in the Outer Hebrides.
A consultation form must be completed before each treatment. Patch tests are required 48 hours in advance of any tinting.
Treatments are suitable for those aged 16+. Anyone under the age of 16 must be accompanied by an adult when using our leisure facilities. Children under the age of 16 are not permitted to use the thermal suite or gym.
We kindly ask that you arrive 15 minutes before your appointment time to check in at reception while allowing time to change and fill in your consultation card. Kindly note that if you arrive late for your scheduled appointment, your treatment time will be reduced. Full payment will still be required.
To enhance your spa experience, we provide lockers, towels, robes and slippers for your comfort during your visit. We recommend changing into your robe before spa treatments commence for optimal relaxation. Additionally, we suggest bringing comfortable, loose clothing for after your treatment.
While using the pool facilities, swimwear must be worn at all times. To maintain a clean and comfortable environment, we kindly request that soft furnishings not be used with wet swimwear. Instead, please utilise your provided robe.
Please use caution when wearing slippers around the leisure facilities, particularly in wet or high-humidity areas.
To preserve a serene atmosphere, we ask you to turn off your mobile phone while in the spa and respect the privacy of other guests. For the comfort of everyone, mobile phones, tablets or recording devices are strictly prohibited on the pool floor and in changing facilities.
Please let us know any dietary requirements in advance should you have booked a spa day that includes lunch or dining.
We always prioritise your wellbeing and safety during spa treatments. To ensure a tailored and safe experience, we kindly request that you inform us of any health conditions, recent surgeries, allergies or injuries when making your spa booking. In some cases, a doctor’s note may be required to ensure the most appropriate and beneficial treatment for you.
Failure to provide this essential information may lead to necessary amendments, changes or cancellations of your scheduled treatment. It’s important to note that the lead booker is responsible for ensuring all guests included in their booking have provided the necessary health-related information.
We offer specially designed treatments for expectant and nursing mothers. Please allow our team to guide you in selecting which treatments are most suitable after 12-weeks, to ensure your time with us is safe but still special. Please note that the NHS advise that you should avoid the use of saunas, steam rooms and hot tubs while pregnant.
We prioritise the comfort of our guests. All our therapists are highly qualified professionals with proper accreditation to ensure the highest standard of care during your spa experience.
If you have a therapist preference, kindly inform us at the time of booking, and we will make every effort to accommodate your request, subject to availability.
In the event you need to cancel your appointment, we respectfully request at least 48 hours’ notice for your appointment and seven days for group bookings of six or more people. Cancellations outside the notice periods will be subject to full payment.
To ensure a safe and enjoyable environment for all our guests, please be advised that Spa Management reserves the right to temporarily close any area of the spa for essential maintenance without prior notice. We are committed to maintaining the highest standards of cleanliness and operational efficiency throughout our spa facilities.
While our staff are dedicated to maintaining a secure environment, we advise against bringing valuable or irreplaceable items to the spa. If you have any concerns or require assistance with the lockers, our team will be more than happy to help.
For your convenience, lockers are provided in our changing rooms. We kindly request that you use these lockers to secure all your valuables during your visit. While we strive to create a secure environment, we regret to inform you that we cannot be held responsible for the loss or damage of any personal items.
