Hotel Policies

Check in is 3pm /1500 hrsrnrnCheck out is 11am / 1100hrs

Early check-in is subject to availability, on request. If you would like to guarantee early access to your room, we recommend booking from the night before your arrival.

Late check-out is available on request for an additional £20 per hour until 1pm. Thereafter arnfull night would be charged.

We are delighted to be a dog friendly hotel and welcome them as an extension of your family. For overnight stays, there is a fee of £30 per night. We provide dog beds and bowls. Dogs are welcome in the bar & outdoor areas. Troon is the perfect place for dog walks too, our team can provide you with the best routes on arrival. Please be sure to let our reservations team know at the time of booking that you will be bringing your dog. For further information and to book, contact us at reservations@marinetroon.co.uk or call +44(0)1292 314 444

Yes, please contact our reservations team at reservations@marinetroon.co.uk or call +44(0)1292 314 444

Yes, please contact our reservations team at reservations@marinetroon.co.uk or call +44(0)1292 314 444

We do not have connecting rooms available. We will do our best to accommodate rooms as close as possible to one another if requested. Please contact reservations and be sure to mention when booking that you would like rooms close by.

Complimentary Wi-Fi is available both in-room and in all public spaces.

All guests under 18 years of age must be accompanied by an adult.

Parking / Transportation

Complimentary parking is available in the hotel car park for all guests and visitors.

Glasgow Prestwick International Airport (4 miles)rnrnGlasgow International Airport (30 miles)rnrnEdinburgh Airport (72 miles)

Yes, our team would be delighted to assist in arranging transfers. Please contact our concierge team at info@marinetroon.co.uk or call +44(0)1292 314 444

Yes, regular bus services, bus stop is approximately 0.2 miles from entrance of hotel and trainrnservice approximately 1 mile from the hotel.

Yes, our concierge team can assist with car rental. The closest company is located as Glasgow Prestwick Airport which is 4 miles away.

Business Services

No, there is not a business centre.

Yes, these complimentary services are available at reception.

We have meeting rooms and spaces throughout the hotel, bookable with our sales and events team.rnPlease contact sales@marinetroon.co.uk for more information.

Golf

Yes, our reservations or concierge team would be delighted to assist. Please contact reservations@marinetroon.co.uk or speak to a member of the team.

Yes.

Wellness

We invite you to arrive at our spa and leisure reception 30 minutes prior to your scheduled appointment. This will allow you time to fill out the relevant consultation card and change into your bathrobe and slippers. Kindly note that if you arrive late for your scheduled appointment, your treatment time will be reduced; however full payment will still be required.

Your wellbeing is our priority, so please advise us of any health conditions, recent operations, allergies or injuries when making your spa booking, as a doctor’s note may be required. We also offer specially designed services for clients undergoing cancer treatments or who have compromised immune systems. Please contact the Spa team for more information.

Persons under the age of 16 are prohibited from having spa treatments. Anyone under 16 mustrnbe accompanied by an adult at all times when using the leisure facilities. They will not bernpermitted to use the sauna, steam room or hot tub areas.

We offer free cancellation up to 48 hours before your scheduled treatment. Cancellations made within 48 hours of treatment will be charged at 50% of the total cost. If you do not show up for your booked appointment, you will be charged 100% of the total cost.

Please keep all valuables locked in the locker provided during your visit. We regret we cannotrnbe held responsible for any loss or damage of personal items.

Gift Vouchers

We offer a range of gift experiences. You can view and purchase vouchers here:rnhttps://marinetroon.skchase.com/vouchers

You can purchase a gift voucher online at https://marinetroon.skchase.com/vouchers, upon check-out you can choose to email your gift, collect from the hotel or have it posted to you.